Return & Refund Policy

Return Eligibility and Conditions

At BAGGU, eligible products can be returned within 30 days from delivery. To qualify for a return, items must be unused, undamaged, and returned in substantially the same condition as received. Specific products may have unique return limitations due to their nature, condition, or legal regulations that override the standard return window.

Returned items should include all original packaging, accessories, product components, documentation, and any additional materials provided with the order. Returns may be denied or refunds adjusted if items are found to be used, damaged, altered, or incomplete, consistent with applicable laws.

Products Not Eligible for Return

Certain products cannot be returned. These include items marked as final sale or those that cannot be reasonably returned for hygiene, safety, personalization, or other lawful reasons. Product-specific restrictions take precedence over the standard 30-day return period.

How to Request a Return

Contact BAGGU before sending any product back.
Provide necessary order details to identify your purchase and state the reason for the return.
Wait for return instructions from BAGGU to be approved and communicated to you.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping costs if the return is due to a change of preference or any reason that is not related to a defect or error on our part. When an item is confirmed to be defective, damaged, or incorrect, BAGGU will provide an appropriate solution without additional cost to you.

Refund Process

Upon receiving returned items, BAGGU will inspect the products. If your return meets our policy requirements, the refund will be processed to the original payment method within 5 to 10 business days. Please note that financial institutions or payment providers may need extra time to make funds available in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with incorrect products, notify us promptly. We may ask for supporting materials such as photographs, order details, or packaging information to determine the best resolution.

Exchanges

When inventory allows, BAGGU offers exchanges for eligible items. If the desired replacement is not available, we may provide an alternative resolution such as a refund.